Patient Questions and Answers

Why did we receive a separate bill from the hospital and the radiologist?

The facility requires a radiologist to interpret all radiology services in order to provide the best patient care possible. We bill for the professional component: the interpretation of the radiology exam. The facility bills for the technical component: the equipment, the tech that facilitates the exam, the facility.

How do you receive your insurance billing information?

We receive all billing information electronically from the facility where the radiology exam was performed. Please contact our office if you have any questions or changes to the billing information that we have.

Who do I contact with billing questions?

Please contact our office with billing questions, contact information.

Can I make monthly payments?

If you are unable to pay in full, please contact our office to speak with one of our patient account representatives. We will be glad to work with you on payment arrangements.

I just paid my account in full and received another bill. Why?

A statement is generated per each service rendered; therefore if you receive an additional statement it is for a service that has not yet been paid. Our billing system is set up per ticket and not per total account. Please contact our billing office with any further concerns.

Do you accept credit cards?

Yes. We accept MasterCard, Visa, and Discover. We also process check by phone upon request.

Do you bill secondary insurance?

Yes, if you have a secondary insurance that has not been billed, please contact us with that information and we will bill them.

My child is in college and having radiology services, will I receive the billing?

You will only receive the billing if your child gives your home address at the time of registration. If they have already had services, please contact us to ensure we have your home address.

May I discuss my parent' s account with you?

We abide by HIPAA confidentiality regulations; therefore we are only allowed to discuss accounts with the patient. If you would like to discuss your parent' s account, they need to give us permission by way of proof of power of attorney or verbal permission on the phone. Of course, if the patient is a minor we will discuss the account with their parent.

Why did I get an automated (recorded) phone call?

Various reasons. Due to the number of patients we serve it is impossible to make a personal call to everyone, so we have an automated system that makes calls starting at 4:30 pm and usually stops by 8 pm. If your account is delinquent you may receive a call. Possibly incorrect phone numbers have been given to our office and you don' t have an account but we need a returned phone call from you to clarify our records. Return calls should be made during our regular office hours of 8:30 am - 5:00 pm Monday through Thursday and 8:30 am - 4:00 pm on Friday.